Terms and Information
The content of this online store is provided, updated, and managed by the following company:
TriffiQ Företagsprofilering AB
Organization number: 556582-6673
Phone number: 08-684 05 200
Email address: info@triffiq.se
PAYMENT TERMS for purchases:
All deliveries will be invoiced after delivery. Payment terms are 30 days net upon invoicing. After the due date, interest and fees will be charged according to the interest law. The invoice will be sent to the address provided in the online shop order. Invoicing and expedition fees are not included.
DELIVERY TERMS: Delivery time for products in stock in the shop is a maximum of 5 working days from the day of order. For ordered items (not in stock), the delivery time is approximately 15 working days per item. NOTE: If ordering both in-stock items and ordered items, the order will be split and shipped from different locations, which may result in multiple shipments. Delivery is only within Sweden. For faster delivery, contact TriffiQ Corporate Profiling AB for express delivery. For express delivery via express courier, same-day delivery in Stockholm is available if the order is received before 1:00 pm, and only for in-stock items at TriffiQ. Cost for Express Delivery will be added according to courier fees or the price provided by TriffiQ. If express shipment via business package is needed, the cost will be added according to Posten's recommended price list / kg.
RETURN FEE: In the event of a return of ordered items to TriffiQ where Posten has been unable to deliver to you - due to incorrect address for example, or if you have not collected the package despite multiple reminders from Posten, we reserve the right to charge a return fee of 250 SEK, we will bill the same administration that placed the original order with 250 SEK ex VAT.
Products can then be picked up free of charge at TriffiQ, and if you want us to reship it, it will cost 156 SEK per package.
SHIPPING SWEDEN
149 SEK per package. Pick-up at TriffiQ: Free of charge
All prices in the online shop are excluding VAT.
SHIPMENTS OUTSIDE OF SWEDEN
Outside of Sweden, the actual shipping cost according to the price list within TriffiQ's or the purchaser's shipping agreement will be added. Any customs and other fees will be added at the actual cost. By this agreement, the purchaser agrees that TriffiQ orders shipments on behalf of the customer through their contracted shipping agreement if necessary.
TRANSPORT LIABILITY: Transport from TriffiQ Corporate Profiling AB to the ordering customer is the responsibility of TriffiQ in the event that the goods are damaged or lost during transport. Transport from the customer to TriffiQ Corporate Profiling AB is the responsibility of the customer in the event that the goods are damaged or lost during transport.
RETURNS/EXCHANGES: If the customer wishes to return the item, it should be in undamaged original packaging and within 14 days of receiving the item. In this case, the buyer is responsible for the shipping costs incurred due to the purchase and return.
CLAIMS/EXCHANGES: If a product other than the one ordered is delivered to the customer or if the product is damaged or otherwise faulty, the customer should immediately file a complaint with TriffiQ Corporate Profiling, info@triffiq.se, stating the order number or dispatch note number and clearly stating the reason for the complaint. Faulty goods should be returned free of charge in accordance with the instructions provided by TriffiQ Corporate Profiling AB. By free of charge, it means a return that is free of charge for the customer. Returns may not be made against cash on delivery. Returns may only be made after a complaint has been filed. Stocked or unmarked clothing can be exchanged if the wrong size was ordered. The purchaser is responsible for the return shipping for the replacement item. When ordering clothes that are made on demand with a specified size that is embroidered or printed, they cannot be exchanged.
RETURNS:
Returns are at your own expense unless the item is defective, or we have packed incorrectly. Returns should be sent as a letter or package, not against cash on delivery. For exchanges, we will pay for the new shipping from us to you.
14-day right of withdrawal: We follow the Consumer Contracts Act and therefore you have the right to return ordered items without specifying a reason. You can withdraw your purchase by notifying us within 14 days of receiving your order (or a majority of it). The item should be returned well packaged, in good condition, and in the original box. If you as a customer have handled the item more than is necessary to establish its qualities or function and this has led to the returned item being of lesser value, we are entitled to deduct an amount corresponding to the item's diminution in value from the amount to be refunded. The decrease in value is assessed on a case-by-case basis.
Returns should be sent to: TriffiQ Corporate Profiling AB, Ljusslingan 2, SE-120 31 Stockholm.
Refund: If you exercise your right of withdrawal, we will refund what you paid for the item as soon as possible or no later than 30 days from the day we received the item. The item must be in an unopened package and unused to be eligible for return. You must pay the return costs when sending back the item. Read more about the Consumer Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/
Privacy Policy: When you place your order with us, you need to provide certain personal information. By placing your order, you agree that we store and use your information in our business to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. Contact us via email at info@triffiq.se if this is the case.